At AshuReview.com, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

7-Day Return & Refund Policy

We offer a 7-day return and refund policy from the date of delivery, subject to the conditions mentioned below.

Non-Customized Products

• Non-customized products are eligible for return or refund within 7 days of delivery.
• The product must be unused, unwashed, and in original condition with all tags intact.

Customized & Embroidered Products

Since customized, printed, and embroidered products are made specially as per customer requirements:

• Customized and embroidered products are NOT eligible for return or refund, except in the following cases:
  • Product received is damaged
  • Manufacturing defect
  • Wrong product delivered

Reporting an Issue

• Any issue must be reported within 48 hours of delivery.
• Customers must share clear photos or videos of the product as proof.
• Complaints reported after 48 hours may not be accepted.

Refund Process

• Once your return/refund request is approved, the refund will be processed to the original payment method.
• Refunds are processed through Razorpay.
• It may take 5–7 business days for the amount to reflect in your account.

Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error.
• Customers are responsible for return shipping costs unless stated otherwise.

Order Cancellation

• Orders for customized or embroidered products cannot be cancelled once placed.
• Non-customized orders may be cancelled before dispatch.

Contact Us

For any return or refund related queries, contact us at:

Website: AshuReview.com
Email: kidsbox247@gmail.com (change if needed)rns.